8g88 Privacy Policy

8g88 collects personal data from you through several channels: directly when you register an account or contact support, automatically through your use of the platform, and from third parties such as payment processors and KYC verification providers. The categories of data we collect are outlined below.

Account Registration Data

When you create a 8g88 account, we collect the following information:

• Full legal name as it appears on your government-issued identification document.
• Date of birth for the purpose of verifying that you meet the 18+ age requirement.
• Bangladesh mobile number used for account verification, OTP delivery, and support communications.
• Email address used for account notifications, promotional communications (where opted in), and support correspondence.
• Username and hashed password — your password is never stored in plain text.
• Residential address in Bangladesh, collected at the KYC verification stage.

Identity Verification (KYC) Data

As part of our Know Your Customer obligations, 8g88 collects copies of identity and address verification documents. These may include your Bangladesh National Identity Card (NID), passport, driving licence, and recent utility bills or bank statements. KYC documents are processed and stored securely and are only accessed by authorised compliance personnel.

Financial Data

When you make deposits or withdrawals on 8g88, we collect transaction data including the payment method used (bKash, Nagad, Rocket, Upay, bank transfer, or card), the transaction amount in BDT, timestamps, and relevant transaction reference numbers. We do not store full card numbers or mobile wallet PINs — payment authentication is handled directly by the relevant payment processor.

Behavioural and Platform Usage Data

We automatically collect data about how you interact with the 8g88 platform, including:

• Games played, bet amounts, session duration, and betting history.
• Device type, operating system, browser type and version, and screen resolution.
• IP address and approximate geographic location derived from IP.
• Pages visited, click-stream data, and navigation paths within the platform.
• Session login and logout timestamps in Bangladesh Standard Time (BST, UTC+6).

Communications Data

If you contact 8g88 support by email or live chat, we retain records of that correspondence including your name, contact details, and the content of your communications. These records are used to resolve your query, train support staff, and for quality assurance purposes.

8g88 processes your personal data only where we have a legitimate basis for doing so. The lawful bases on which we rely include the performance of a contract with you (i.e., operating your account), compliance with legal obligations, our legitimate interests in maintaining a safe and fair platform, and — where required — your explicit consent.

Account Management and Service Delivery

We use your registration and contact data to create and maintain your 8g88 account, process your login authentication, deliver account notifications, settle bets, process deposits and withdrawals in BDT via your chosen payment method, and provide English-language customer support around the clock.

Identity Verification and Regulatory Compliance

Your identity and address documents are used to verify your eligibility to use 8g88, confirm that you meet the 18+ age requirement, and fulfil our Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations. Where legally required, we may report suspicious financial activity to the relevant authorities. Compliance with these obligations is mandatory and cannot be waived by the account holder.

Fraud Prevention and Platform Security

Technical and usage data — including IP addresses, device identifiers, and session behaviour — is analysed continuously to detect and prevent fraudulent activity, identify duplicate accounts, spot money laundering patterns, and protect the integrity of the 8g88 sportsbook and casino. This processing is necessary for our legitimate interests in operating a secure and fair platform.

Responsible Gambling Monitoring

8g88 is committed to player wellbeing. We use your betting history, deposit frequency, session duration data, and account activity patterns to monitor for indicators of problem gambling behaviour. Where such indicators are detected, we may contact you proactively with responsible gambling resources or temporarily apply account limits in accordance with our Responsible Gaming policy.

Marketing Communications

Where you have opted in to receive marketing communications at the time of registration or subsequently through your account preferences, we may send you information about 8g88 promotions, seasonal offers (such as BPL season bonuses or Eid special promotions), and platform updates by email or SMS to your registered Bangladesh mobile number. You may withdraw your consent to marketing communications at any time by updating your account notification preferences or by contacting support.

8g88 does not sell, rent, or trade your personal data to any third party for commercial purposes. We share your data only in the limited circumstances described below, and only to the extent strictly necessary for the relevant purpose.

Service Providers and Platform Partners

We work with carefully selected third-party service providers who process personal data on our behalf in order to deliver the 8g88 service. These providers include:

• Payment Processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and partner banks including Dutch-Bangla Bank, BRAC Bank, and City Bank — for the purpose of processing deposits and withdrawals in BDT.
• KYC Verification Providers: Third-party identity verification services that assist in confirming the authenticity of NID documents and other submitted identity materials.
• Game Studios: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive session tokens and anonymised player identifiers to deliver their game content. These providers do not receive your full identity data.
• Fraud Prevention and AML Tools: Specialist compliance technology providers that screen transactions and account behaviour against known fraud and money laundering indicators.
• Customer Support Infrastructure: Secure helpdesk and live chat platforms used to manage support communications.

All third-party service providers engaged by 8g88 are bound by data processing agreements that prohibit them from using your data for any purpose other than delivering the contracted service.

Legal and Regulatory Disclosure

8g88 may disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities where required to do so by applicable law, court order, or regulatory directive. We will notify affected account holders of any such disclosure to the extent permitted by law and where doing so would not compromise an ongoing investigation.

Business Transfers

In the event that 8g88 undergoes a merger, acquisition, or sale of assets, personal data held by 8g88 may be transferred to the relevant successor entity as part of that transaction. Affected players will be notified of any such transfer and any material changes to the terms under which their data is processed.

The 8g88 platform uses cookies — small text files placed on your device — along with similar tracking technologies such as web beacons and local storage objects. These technologies enable core platform functionality, support security measures, and help us understand how players use the platform so we can continue to improve it.

Types of Cookies We Use

• Essential Cookies: Required for the platform to function. These include session management cookies that keep you logged in during your visit, security tokens that protect against cross-site request forgery, and cookies that store your language and display preferences. Essential cookies cannot be disabled without preventing you from using the 8g88 service.
• Analytics Cookies: Used to collect anonymised data about how visitors navigate the 8g88 platform — which pages are visited most, where users drop off in the registration flow, and how betting features are used. This data informs platform improvements.
• Responsible Gambling Cookies: Store your self-set responsible gambling preferences, including deposit limits, session time reminders, and cooling-off period settings, so these are applied consistently across your visits.
• Fraud Prevention Cookies: Used in conjunction with device fingerprinting techniques to identify unusual login patterns, detect the use of multiple accounts from the same device, and protect against account takeover attempts.

Third-Party Cookies

Some third-party game studio providers embedded within the 8g88 platform may set their own cookies on your device for the purpose of delivering their game content and maintaining game-session state. 8g88 does not control the cookie practices of these third parties. Please refer to the respective privacy policies of Pragmatic Play, Evolution Gaming, Spribe, and other integrated providers for details of their cookie use.

8g88 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures are reviewed and updated regularly to reflect current best practices in information security.

Technical Security Measures

• SSL/TLS Encryption: All data transmitted between your device and the 8g88 platform is encrypted in transit using industry-standard SSL/TLS protocols.
• Encryption at Rest: Sensitive data stored on 8g88 servers — including identity documents and financial records — is encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data is restricted on a strict need-to-know basis. Only authorised 8g88 personnel with a legitimate operational requirement are granted access, and all access is logged and audited.
• Two-Factor Authentication: Account access for both players and 8g88 administrative staff requires two-factor authentication, significantly reducing the risk of unauthorised access through compromised credentials.
• Regular Security Audits: 8g88 conducts periodic security assessments including vulnerability scans and penetration testing to identify and remediate potential weaknesses in the platform infrastructure.

Data Breach Response

In the event of a personal data breach that poses a risk to affected individuals, 8g88 will notify impacted players without undue delay, providing details of the nature of the breach, the categories of data affected, the likely consequences, and the remedial measures taken. 8g88 maintains an internal data breach response procedure that is reviewed annually.

As a player on the 8g88 platform, you hold a number of rights in relation to the personal data we process about you. These rights are described below. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Subject Request" and provide sufficient information to verify your identity before we process your request.

• Right of Access: You may request a copy of the personal data that 8g88 holds about you, together with information about how it is used, where it is stored, and with whom it has been shared. We will respond to verified access requests within 30 days.
• Right to Rectification: If any personal data held by 8g88 is inaccurate or incomplete, you may request that it be corrected or supplemented. Minor details such as email address or mobile number can be updated directly within your account settings; corrections to identity data require verification.
• Right to Erasure: In certain circumstances, you may request that 8g88 delete your personal data. This right is subject to limitations where retention is required for legal compliance, AML record-keeping obligations, or the resolution of outstanding disputes.
• Right to Data Portability: You may request that 8g88 provide a structured, commonly used, machine-readable copy of your personal data so that it can be transferred to another service provider of your choice.
• Right to Restrict Processing: You may request that 8g88 restrict the processing of your personal data in certain circumstances, for example where you have contested the accuracy of the data or where you believe processing is unlawful.
• Right to Object: You have the right to object to the processing of your personal data where that processing is based on our legitimate interests. You may also withdraw consent to marketing communications at any time.

8g88 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The retention periods applicable to each category of data are summarised below.

Following the expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual. Anonymised or aggregated data — which cannot be used to identify you — may be retained indefinitely for statistical and analytical purposes.

8g88 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we offer. When material changes are made, the revised policy will be published on this page with an updated effective date. Where changes are significant, we will notify registered players via their registered email address or via a notice on the platform.

We encourage you to review this Privacy Policy periodically to stay informed about how 8g88 protects your personal data. Your continued use of the 8g88 platform following the publication of a revised Privacy Policy constitutes your acknowledgement of the updated terms.

If you have any questions, concerns, or requests relating to this Privacy Policy or 8g88's data handling practices, please contact our support team. We are available in English around the clock to assist all players in Bangladesh.