Responsible Gaming at 8g88

At 8g88, responsible gaming is not a legal checkbox — it is a core part of how we operate. We believe that every player in Bangladesh deserves a fair, transparent, and safe environment in which to enjoy sports betting and casino entertainment. That means giving players the information they need to make informed decisions, the tools to stay in control of their play, and the support to step back when needed.

8g88 monitors account activity on an ongoing basis. Where our systems detect patterns consistent with problem gambling — such as rapidly increasing deposit frequency, large losses in short sessions, or repeated attempts to reverse cooling-off periods — our responsible gaming team will proactively reach out to the affected player. In cases where a player appears to be at significant risk, 8g88 reserves the right to apply precautionary account restrictions without prior notice.

We train our customer support staff to identify responsible gambling concerns and respond with sensitivity. No 8g88 staff member will pressure a player to continue gambling, to ignore a self-set limit, or to reverse a self-exclusion decision. Our commercial interests do not override player wellbeing.

8g88 operates a strict minimum age policy. No person under the age of 18 is permitted to register an account, make a deposit, or place a bet on the 8g88 platform. This policy applies to all players in Bangladesh without exception.

Age verification is conducted as part of the registration process. 8g88 may request additional documentary proof of age — such as a copy of your Bangladesh National Identity Card (NID) or passport — at any point during your account lifetime. Accounts where the age of the holder cannot be satisfactorily verified will be suspended pending the outcome of the verification review.

Any winnings generated by an account found to have been opened by a person under the age of 18 will be forfeited and deposits returned where possible. 8g88 takes underage gambling extremely seriously and will report confirmed cases to the relevant authorities where required by law.

Problem gambling can affect anyone, regardless of background or income level. The signs are not always obvious, and many people experiencing gambling-related difficulties are the last to recognise them in themselves. The following checklist is designed to help you reflect honestly on your gambling behaviour.

Ask yourself whether any of the following statements feel familiar. If you answer "yes" to three or more, we strongly encourage you to contact the 8g88 responsible gaming team or use one of the self-management tools described later on this page.

• You find yourself betting more money than you originally planned to spend in a single session.
• You feel restless, irritable, or anxious when you are not gambling or when you try to cut down.
• You have tried to reduce or stop gambling but found it difficult to follow through.
• You gamble to escape stress, problems at work, relationship difficulties, or negative emotions.
• You chase losses — placing more bets in an attempt to win back money you have already lost.
• You have borrowed money, sold possessions, or used household funds to finance gambling.
• You have hidden your gambling activity from family members or close friends.
• Gambling is taking up a significant portion of your time and attention in daily life.
• You have missed work, studies, or important personal commitments because of gambling.
• You feel guilty or ashamed about your gambling, but continue anyway.

One of the most effective ways to stay in control of your gambling spend is to set hard limits on how much you can deposit or lose within a defined period. 8g88 provides flexible limit tools that all registered players can access directly from their account settings at any time.

Deposit Limits

You can set a maximum deposit amount for any of the following periods:

• Daily Deposit Limit: The maximum total amount in BDT you can deposit within a 24-hour rolling period.
• Weekly Deposit Limit: The maximum total deposit across a 7-day rolling period.
• Monthly Deposit Limit: The maximum total deposit within a calendar month.

Deposit limits apply across all payment methods — bKash, Nagad, Rocket, Upay, bank transfer, and card. Once a limit is reached, the system will block any further deposit attempts until the period resets. Reducing a limit takes effect immediately. Increasing a limit or removing a limit is subject to a mandatory 7-day review period — this cooling-off window ensures that impulsive decisions made in the heat of the moment do not immediately override sensible limits you set when thinking clearly.

Loss Limits

Loss limits cap the net amount you can lose — across all sports bets and casino games — within a set period. When your net losses hit the threshold, further wagering is suspended automatically until the limit period expires. Loss limits are a powerful complement to deposit limits because they account for in-session variance: you can still deposit within your deposit cap but the system will stop you from losing beyond your comfort zone.

A time-out is a short-term break from the 8g88 platform. Unlike self-exclusion, a time-out is designed for players who want a brief pause — perhaps after a losing run, or simply to reset their habits — without committing to a longer absence. During a time-out, your account is temporarily suspended and you will not be able to log in, deposit, or place bets.

8g88 offers the following standard time-out durations. You can select any of these from your account settings or by contacting support:

Once a time-out is activated, it cannot be reversed before the selected period expires. This is intentional — the value of a time-out is that it holds firm even when you feel the urge to return early. All promotional emails and SMS notifications are paused for the duration of your time-out.

At the end of the time-out period, your account will be automatically re-enabled. If you feel you need a longer break when your time-out expires, you can immediately apply another time-out or escalate to a full self-exclusion. There is no limit on the number of time-outs you can apply consecutively.

Self-exclusion is a formal arrangement in which you ask 8g88 to block your access to the platform for a specified minimum period. It is designed for players who believe that gambling is causing them harm and who want a longer, firmer break than a standard time-out provides. Self-exclusion is a serious commitment — it is not easily reversed once applied.

How to Request Self-Exclusion

To request self-exclusion, contact the 8g88 support team at [email protected] with the subject line "Self-Exclusion Request". Include your registered username, your registered Bangladesh mobile number, and the duration of exclusion you are requesting. Our responsible gaming team will process your request within 24 hours and confirm by email once the exclusion is active.

Alternatively, you can initiate a self-exclusion directly from the Responsible Gaming section of your account settings by selecting the exclusion duration and confirming your identity.

What Happens During Self-Exclusion

• Your 8g88 account is fully locked — you will not be able to log in from any device.
• All open bets will be settled normally; remaining account balances will be returned to your registered withdrawal method.
• All marketing communications — email, SMS, promotional notifications — are stopped immediately and for the full duration of the exclusion.
• 8g88 will take reasonable technical steps to prevent new accounts from being registered using the same identity details during the exclusion period.
• If you contact support during the exclusion period and request re-activation, our team is required to decline that request until the minimum exclusion period has expired.

Self-Exclusion Durations

8g88 offers the following self-exclusion periods:

• 6 Months — minimum available self-exclusion period.
• 1 Year — recommended for players experiencing moderate difficulty.
• 3 Years — for players who need a significant long-term break.
• Permanent — indefinite exclusion with no automatic re-activation. Reversal requires a formal written request, a 6-month minimum waiting period, and a welfare review by our responsible gaming team.

If you are concerned about your gambling, or about someone else's, please do not hesitate to reach out. Help is available, and early intervention makes a meaningful difference. Below you will find the primary support contact for 8g88 players in Bangladesh.

8g88 is committed to ensuring that its platform is never accessed by minors or by individuals who are in a vulnerable state. Our technical and procedural safeguards are designed to prevent underage registration and to provide additional protection for players who may be at elevated risk.

Device and Account Security for Families

If you share a computer, smartphone, or tablet with younger family members, please take the following precautions to prevent inadvertent access to the 8g88 platform:

• Never save your 8g88 username or password in a shared browser or device.
• Log out of your 8g88 account immediately after each session.
• Use a strong, unique password for your 8g88 account that is not shared with any household member.
• Enable device-level parental controls or content filtering software that restricts access to gambling websites. Many mobile operating systems include built-in parental control features.
• Set a device lock with a PIN or biometric authentication so that children cannot access your device unsupervised.

Vulnerable Player Monitoring

8g88 applies enhanced monitoring to accounts that show behavioural patterns associated with heightened vulnerability — including signs of impaired judgement, erratic betting patterns, large and sudden changes in deposit behaviour, or accounts operated by players who have previously used responsible gaming tools. Where such patterns are identified, our responsible gaming team will make direct contact and may apply precautionary restrictions in the player's best interests.

Players are encouraged to inform 8g88 if they believe they are currently in a vulnerable state — for example, following a significant life event, financial difficulty, or mental health episode. We will treat all such communications with complete confidentiality and will work with the player to put appropriate protections in place. The 8g88 responsible gaming team can be reached at [email protected] at any time.